ORDER HELP & CUSTOMER SUPPORT
We’re here to help.
If you have a question or concern regarding your Soft Power Reset™ Signature Collection order, please contact our customer support team so we can review the issue and help determine the appropriate resolution.
WE CAN HELP WITH:
• Damaged or defective merchandise
• Incorrect items received
• Missing items
• Shipping or delivery concerns
• Packages that appear lost in transit
• Order questions
• Approved replacement requests
• Refund inquiries
REPORTING AN ORDER ISSUE
To help us review your request as quickly as possible, please provide:
• Your full name
• Email address used for the order
• Order number
• Product involved
• A brief description of the issue
• Clear photographs if the product arrived damaged, defective, misprinted, or incorrect
For damaged, defective, misprinted, or incorrect merchandise, please contact us within 30 days of receiving your order.
REFUNDS & REPLACEMENTS
Submitting a request does not automatically guarantee a refund or replacement. Each request will be reviewed according to our Return & Refund Policy.
If your request is approved, we will provide instructions regarding the appropriate replacement, refund, or other resolution.
Because many Soft Power Reset™ products are made specifically for each order, we generally cannot accept returns or exchanges for buyer’s remorse, incorrect size selection, color preference, or change of mind, except where required by applicable law.
PLEASE DO NOT RETURN PRODUCTS WITHOUT INSTRUCTIONS
Please contact us before mailing or returning an item. Items returned without prior instructions may not be eligible for processing.
NEED HELP?
Please use our Contact page to submit your order concern. Include your order number in your message so we can identify your purchase.
Our goal is to review customer concerns promptly and communicate clearly throughout the resolution process.
Soft Power Reset™ Signature Collection
A proprietary framework of AMI, In